At Hard Goat [HardGoat.com], we strive to provide our customers with high-quality products and exceptional customer service.

At Hard Goat, customer satisfaction is our priority. Please review our return and refund policy outlined below.

1. Returns

   • We do not accept returns for products once sold. All sales are final.
   • However, if you receive a damaged or defective product, please contact us within 6 days of delivery for assistance.

2. Refunds for Damaged or Defective Products

   • If your product arrives damaged or defective, we will offer a full refund or a replacement at no additional cost.
   • To initiate a refund or replacement, please provide the following details via email at info@hardgoat.com
     • Order number
     • Photos or videos of the damaged/defective product
     • A brief description of the issue
   • Once we receive your request, our team will review the issue and process your refund within 1-3 business days if the claim is approved.

3. Refund Process

   • Refunds will be processed to the original payment method used during the purchase.
   • The refund processing time may vary depending on your payment provider but typically takes 1-3 business days.

4. Non-Refundable Circumstances

   • Refunds will not be issued for products that are damaged due to misuse, mishandling, or unauthorized tampering.

If you have any questions or need further assistance, feel free to contact our support team at info@hardgoat.com