Refund and Returns Policy

At Hard Goat [HardGoat.com], we strive to provide our customers with high-quality products and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your peace of mind.

Return Process:

  1. Notification:

    • To initiate the return process, please contact the Hard Goat Team within 7 days of receiving your order. You can reach us via:
      • WhatsApp: +91-8595 (999) (699)
      • Phone: same as above
      • Email: info(@)hardgoat.com
    • Please provide your order ID and a brief explanation of the reason for the return.

  2. Return Authorization:

    • Once your return request is received, our customer service team will review your request and provide you with a return authorization if your request meets our return criteria.

  3. Packaging:

    • Please ensure that the product is in its original packaging and includes all accessories, manuals, and any other items that came with it.

  4. Shipping:

    • You will be responsible for the return shipping costs. We recommend using a trackable shipping service to ensure that your return is delivered to us safely.

  5. Refund Process:

    • Upon receiving the returned item, our team will inspect it to ensure it meets our return criteria. Once approved, we will process the refund to your original method of payment.

  6. Refund Timeframe:

    • Please allow 1 business days for the refund to be processed after we receive the returned item.

Conditions for Returns:

  • Items must be in their original condition, unused, and with all original tags and packaging.
  • The return request must be initiated after you received the order.
  • Personalized or custom-made items are not eligible for return unless there is a manufacturing defect.

Exchanges:

Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

If you have any further questions or concerns about our return policy, please feel free to contact our customer service team.

Thank you for choosing Hard Goat !