Frequently Asked Questions

Please read our FAQ before sending us a message.

The delivery charges for orders from the Online Shop may vary based on several factors, including:

  1. Location: Domestic and international shipping rates differ. Charges may be higher for remote areas.
  2. Order Size: Larger orders may incur additional shipping fees.
  3. Shipping Method: Different courier services (standard vs. express) may have varying rates.

To provide accurate information, it’s best to check the specific shipping policy on your Online Shop’s website or during the checkout process, where delivery charges will typically be calculated based on the details of your order. If you have a set rate structure, I can help you draft that as well!

Our payment gateway is PhonePe and you can make the transactions via UPI, Card etc.

Delivery times can vary based on several factors:

  1. Domestic Orders (within India):

    • Typically take 3 to 6 days for most locations.
    • Remote areas may take up to 10 days.
  2. International Orders:

    • Estimated delivery time is between 2 to 4 weeks, depending on the destination country and customs processing.

These timeframes are general estimates and can be affected by factors such as shipping method, weather conditions, and holidays. For the most accurate information, it’s advisable to check the shipping policy on your Online Shop’s website or during the checkout process.

 

Shopping on our website is highly secure. We prioritize the safety of your personal and financial information with the following measures:

  1. SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption, which protects your data during transmission, ensuring that sensitive information like credit card details is encrypted and secure.

  2. Secure Payment Gateways: We utilize trusted payment processors that comply with industry security standards, providing an additional layer of protection for your transactions.

  3. Privacy Policy: We have a clear privacy policy that outlines how we collect, use, and protect your personal information, ensuring transparency in our practices.

  4. Regular Security Audits: Our website undergoes regular security audits to identify and mitigate potential vulnerabilities, keeping your shopping experience safe.

  5. Customer Support: Our customer support team is available to address any concerns or questions you may have regarding the security of your shopping experience.

We strive to create a safe and secure environment for our customers, allowing you to shop with confidence.

Yes, your personal information is safe with us. We take the protection of your data seriously and implement several measures to ensure its security:

  1. Data Encryption: We use SSL encryption to protect your personal information during transmission, making it difficult for unauthorized parties to access your data.

  2. Privacy Policy: Our comprehensive privacy policy outlines how we collect, use, and protect your information, ensuring transparency and compliance with data protection regulations.

  3. Restricted Access: Access to your personal information is limited to authorized personnel only, who require it for processing orders and providing customer support.

  4. Secure Payment Processing: We partner with trusted payment gateways that follow industry standards for data security, ensuring your financial details are handled safely.

  5. Regular Security Updates: Our website is regularly updated and audited for security vulnerabilities, protecting your information from potential threats.

You can shop with confidence knowing that we are committed to safeguarding your personal information. If you have any further questions or concerns, feel free to reach out to our customer support team.

After placing an order on our website, here’s what you can expect:

  1. Order Confirmation:

    • You will receive an order confirmation email detailing your purchase, including the order number, items ordered, and total amount.
  2. Processing Your Order:

    • We begin processing your order within 24 hours. This includes customizing your stickers based on your specifications.
  3. Dispatch Notification:

    • Once your order is dispatched, you will receive another email with tracking information. This allows you to monitor the progress of your shipment.
  4. Shipping:

    • Your order will be shipped using our selected courier service. Domestic orders typically take 3 to 6 days, while international orders can take 2 to 4 weeks, depending on the destination.
  5. Delivery:

    • Your package will be delivered to the address you provided during checkout. You can use the tracking information to check the delivery status.
  6. Post-Delivery Support:

    • If you have any issues with your order, such as damage or defects, please contact our customer support team within 30 days of receiving your order. We offer refunds or replacements as per our policy.

We aim to provide a seamless shopping experience, and our team is here to assist you every step of the way!

Yes, once your order is confirmed and payment is processed, you will receive an invoice. The invoice will be sent to the email address you provided during the checkout process.

We have implemented advanced security features, including firewalls and regular security audits, to protect against cyber threats and ensure the integrity of our platform.

Your order will typically be processed within 24 to 48 hours after confirmation. During this time, we will customize your stickers based on your specifications and prepare them for dispatch.

Once your order is processed, you will receive a notification confirming that it has been shipped, along with tracking information to monitor its progress. If you have any questions or concerns about your order status during processing, feel free to reach out to our customer support team!

We dont have any phsyical Store

Hard Goat Online Store

(Available on WhatsApp & Call)

Sales & Support – 8595-999-699 (Call & WhatsApp

For enquiry or complaint – info@hardgoat.com

We’re open 24/7 & 365 Days

HardGoat.com Online  Decal & Sticker - online car sticker and bike sticker | Product Hunt